Verified Homeowner Review
A Verified Review from Kathy
Kathy Coleman • • December 2025
The Review from Kathy Coleman
“No hot water for three days!!! The plumber started Sunday morning. Over 2 21/2 days of trying to get new water heater installed by the plumber that first came, days of no hot water and a full day of no electricity, no internet, no light on and refrigerator not running! Finally had Joshua from Home Team Electric gcome!
With 15 minutes we had electricity, 30 minutes later we had HOT water and a full explanation of what had gone wrong. He also discussed future maintenance that we might find useful!!! Cannot tell you how pleaded we were with the company response to our emergency and the expertise that Joshua had.”
5.0
via Google
Kathy Coleman
December 2025
The Story Behind This Review
No Hot Water in Indio: A Real Review Story
Homes like this one
Across Indio, water heaters and electrical panels quietly do their jobs until one of them stops. In many desert homes, the water heater draws power from a dedicated circuit, and when that circuit falters, the symptoms can look like a plumbing failure even though the real trouble sits on the electrical side. It is a common crossover point, and knowing which system is actually at fault can save a household days of frustration.
The job we were called for
We were called after a stretch of cold showers and mounting worry. A water heater had stopped producing hot water, and the plumber who looked at it first pointed to an electrical cause, the unit simply wasn't getting enough power. That handoff is a familiar one for us. When a heating element depends on a working circuit, no amount of plumbing work will restore hot water if electricity isn't reaching the appliance.
By the time we arrived, the household had gone three days without hot water, and part of the home had lost electricity as well. The request was urgent and clear: confirm the electrical problem, restore power, and get the water heater working again.
How the work went
Our technician Josh started by tracing where the power was failing rather than assuming the appliance itself was to blame. Once the electrical fault was located and corrected, power came back to the affected part of the home quickly. With the circuit feeding the water heater restored, the unit was able to heat water again shortly after.
Just as important as the repair was the explanation that followed. Josh walked the household through what had actually gone wrong, why a plumbing symptom traced back to an electrical root, so the story of those three cold days finally made sense. He also covered maintenance steps that could help the home avoid a repeat, turning an emergency call into something the household could learn from.
A local detail worth knowing
In Indio, a water heater problem isn't always a water heater problem. Electric heaters rely on steady voltage through a dedicated circuit, and a weak or failing connection can mimic a failing appliance. When a plumber tells you the issue is electrical, that's a genuine and useful diagnosis, the next call should go to an electrician, not another plumbing visit. Catching that distinction early is often the difference between a quick fix and days of cold water.
Your home next
If your hot water has gone cold and someone has already suggested an electrical cause, that's a signal worth acting on quickly. Restoring power to the right circuit can bring a water heater back to life, and understanding what failed helps prevent a recurrence. Our team serves Indio homes facing exactly this kind of crossover between plumbing symptoms and electrical roots, and we take the time to explain what we find. When the hot water stops and the diagnosis points to electricity, we're ready to trace it, fix it, and help you plan ahead.
About This Job
- City
- Indio
- Service
- No Hot Water
Job Facts
- Technician
- Josh
- Reviewed
- 2025-12
Licensed, Bonded & Insured. California C-10 Electrical Contractor License #879507 with Home Team Electric.
Behind the Review
The Work Behind This Review
Every review connects to the specialist who did the work, the service performed, and the desert community it happened in.

Your Specialist
Josh Randall
electrician
View profileThe Service
Electrical Services
Professional residential electrical work across the Coachella Valley and Morongo Basin.
Explore our servicesThe Location
Indio
Our service area in the Coachella Valley and Morongo Basin.
See Indio serviceThe Team
Meet the Team
The certified residential specialists, electricians in training, and apprentices behind every Home Team Electric visit.
Meet the teamYour Home Next
Want Results Like This on Your Home?
Whatever brings us to your door, the visit looks like Kathy’s did: a licensed electrician, plain-language answers, and work backed by our Lifetime Workmanship Guarantee.
Book your service call.
Serving homeowners across the Coachella Valley and Morongo Basin. California C-10 Electrical Contractor License #879507.
Google Search
Get more of our updates on Google
If our work has been helpful, add us as a preferred source: Google will show more of our updates in your Top Stories and AI results. It only changes what you see.
Add as Preferred SourceKeep Reading
More verified homeowner reviews
Verified review from M Plante
Josh was incredibly communicative about his arrival time. He introduced himself and fellow team member and how they were going to approach t
Verified review from mike musick
Angel just came to service my electrical problem at my house he did amazing job and now everything is working great and very helpful with wh
Verified review from Jane Skeen
We had a weekend power outage and Home Team came right out to help us.the technician, Josh, was very informed, quickly did the repair and ga
Verified review from Karen Pirozzi
Very thorough in giving an estimate of the cost of installation of a generator-very clear on what would be involved- very friendly
Call or Book Online
Talk to a Neighbor, Not a Robot
A real person answers, day or night. Tell us what you've noticed, a breaker that keeps tripping, a warm outlet, a project you're planning, and we'll tell you exactly what to expect. The electrician at your door is local and works under California C-10 Electrical Contractor License #879507, serving the Coachella Valley and Morongo Basin since 2006. Same-day service available. • 72091 Woburn Ct Ste A, Thousand Palms, CA 92276 • 760-248-8709 • info@hometeamelectric.com
Written Price Before Any Work Begins


